Delivery

Deadline for shipping

It usually takes 2 days to send an order from our workshop.

If we have any ponctual problem of materials or if the workshop is closed for annual hollidays.

We will contact you asap.

 

Delivery delay

The usual delays of delivery in France are from 24 to 48h . Our transportor is DPD so depending on your country, you will recieve informations directly from their partners. The usual delay in Europe is 2/3 days and  outside Europe 5 days.

Security

Encryption is an indispensable means to ensure a high level of security of transactions. Alexandremareuil.com has adopted the SSL encryption process to protect all data related to personal information and means of payment.

Confidentiality

The protection of your personal data

In application of the law Informatique et Libertés of January 6, 1978, to have at any time a right of access and modification on personal data concerning you, by contacting us by email at mail@alexandremareuil.com

Vous pouvez également consulter ou modifier vos données personnelles en accédant à “Mon compte”.

Personalization

You can personnalise your product with your initials.

On most of our products, we have a special oval escpecially for the branding. If not, we will right it so that it is visible but discrete.

Letters can be capital letters or small letters
separated by « – » or « . » according to your wish.

The technique used is “hot print”

After sales service

Satisfied or refunded

If the ordered products do not fulfill your wish, you can send it back to us within a delay of 8 days after reception.

You just need to advise us by email or phone.

If the products are not complete or damaged, we will not be able to take them back or exchange them.

Repairs

We take care of our products repairs, after diagnostic.
Don’t hesitate to contact us, all of your demands will be studied carefully at our workshop.

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