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For further information, please contact our Customer Service team on: 0207 399 4050 (local rate)
Preliminaries
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These are the terms and conditions of sale ("Conditions") of Alexandre
mareuil SA whose registered office is 1 Avenue du Millac, 33370 Artigues près
Bordeaux (registered in France under company number 472 203 777). These terms
will apply to all purchases when you order via our website (www.alexandremareuil.com)
(our "Website") or by telephone using our Customer Service team. Please
read this document carefully before placing your order.
By placing an order by telephone through our Customer Service team, you confirm
your unconditional acceptance of these Conditions
By accepting the Terms and Conditions when confirming your order, you confirm
your unconditional acceptance of these Conditions.
Please note that:
Not all items featured in our catalogue, on our web site, are available by telephone
order or via our Website. Certain categories of Goods are not available via our
mail order service. Please consult our Website to check whether the Goods are
available via telephone or website order.
We may change these Conditions from time to time. The latest version of these
Conditions is available on our Website.
These Conditions can be saved electronically or printed by all users of our Website.
Whilst they remain posted on our Website, these Conditions will apply to all transactions
carried out via our Website and by telephone.
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1. Scope
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1.1 In these Conditions:
1.1.1 "Customer" means a person acting as a consumer who is purchasing
goods outside the course of his or her business or trade;
1.1.2 "you" means the Customer submitting an order for Goods;
1.1.3 "Goods" means the Goods to be supplied under these conditions;
1.1.4 "Party" means either you or us; "Parties" means you
and us;
1.1.5 "Writing means letter, fax or email.
1.2 The contract for supply of Goods ("Contract") will be formed when
we accept your order. Acceptance of an order by us can only be made in Writing
save where ordering Goods over the telephone. Once the Contract has been formed
with you we will file it in paper copy for our records. All orders are subject
to availability.
1.3 Orders may only be placed by Customers aged 18 and over.
1.4 In deciding whether to accept your order we may carry out a credit check and
then will only accept your order if we are satisfied with the results of such
a check. You confirm that you agree to us carrying out such a check.
1.5 These Conditions may only be changed in a document signed by one of our directors.
1.6 These Conditions and any matters referred to on our receipt form the entire
understanding between you and us and supersede any prior promises, representations
(unless fraudulent) or undertakings.
1.7 Any omission or error in any sales literature, or in any advertisement whether
in newspapers, magazines, on the Internet or otherwise or in any invoice or other
document issued by us may be corrected by us without liability.
1.10 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly
excluded from the Contract so that no third party may claim any rights under this
Contract.
1.11 These Conditions comply in all respects with the Consumer Protection (Distance
Selling) Regulations 2000 (as amended) and the Electronic Commerce (EC Directive)
Regulations 2002.
1.11 Clause headings are for convenience only and do not affect the interpretation
of these conditions. Words in the singular include the plural and vice versa.
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2. Identification of the offeror
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Alexandre mareuil SA whose registered office is 1 Avenue du Millac, 33370 Artigues
près Bordeaux (registered with company registered in France under number
472 203 777 - VAT No 63 472203777)
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3. Information relating to Goods
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Information on the range of Goods sold via our telephone order service or via
our Website is available, with product references, in all Alexandre Mareuil retailing
stores and on our Website. All orders are subject to availability.
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4. Orders
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4.1 Orders by telephone
Orders can be placed in French and English with our Customer Service team by calling
tel. no. +33(0)5.56.06.00.21 (local rate), Monday to Friday from 9am to 7pm, excluding
public holidays.
4.2 Orders via our Website
4.2.1 Orders can be placed through our Website. You will be responsible for paying
any costs of connection to our Website.
4.2.2 Whilst we take reasonable care in ensuring that all material contained in
our Website is accurate and up-to-date at the time it is posted, we cannot guarantee
it. None of the material contained in our Website is to be relied upon as a statement
or representation of fact. All images, illustrations and descriptions of the goods
are for information only and you are advised to contact our Customer Service team
for further information about the goods.
4.2.3 Whilst we try to ensure that our Website is reliable and available at all
times, the Internet is not an inherently stable medium, and errors, omissions,
interruptions of service and delays may occur at any time. We do not give any
warranty for the accuracy, suitability, reliability, completeness, performance,
fitness, freedom from viruses or timeliness of the content or services contained
on our Website.
4.2.4 We will not be liable for any damages (including without limitation loss
of profit or loss of use) arising out of your use or delay or inability to use
our Website, its content or any link to another website arising in contract, tort
(including negligence) or otherwise, except in the case of death or personal injury
caused by our negligence.
4.2.5 When placing an order for the first time, you will be required to open an
account with us and complete certain required fields on an order form. All steps
necessary for placing an order are detailed on our Website.
4.2.6 In the event prolonged inactivity causes your connection to our Website
to fail, your selection of goods may be lost. In such case, you will be required
to re-enter your selection.
4.2.7 Before you submit your order, you will be given the opportunity to review
your selection, check the total price of your order and correct any input errors.
All information on our Website is an invitation to treat only and is not an offer
or unilateral contract. Your order represents an offer by you to purchase the
Goods. We will acknowledge receipt of your order without delay by sending a confirmation
email. Please note however that such confirmation email does not constitute acceptance
of your order.
4.2.8 The sale will only be binding on us once we have notified you that the order
is accepted and the goods have been dispatched by us. This means that if Goods
are shown on our Website but are not available or are incorrectly priced or otherwise
incorrectly described, we shall not be obliged to sell you such Goods.
4.2.9 You will only be charged for Goods which have been dispatched to you (together
with relevant delivery charge).
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5. Price
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5.1 The price of the Goods you order will be notified to you by telephone before
you place your order or shown on the Website before you confirm your order and
will be confirmed on the written confirmation that you will receive when the Goods
are delivered. All prices are in euro (€)) and inclusive of VAT.
5.2 If an error is found in the price of Goods you have ordered, we will inform
you as soon as possible and offer you the option of reconfirming your order at
the correct price or cancelling your order. If you cancel, we will refund or re-credit
you for any sum that has been paid by you or debited from your credit card for
the Goods.
5.3 In addition to the price of the Goods, you will be required to pay a delivery
charge. You will be informed of any delivery charge payable when you place your
order. The amount of the delivery charge will vary depending on the value of your
order. You will be required to pay a further delivery charge where a change in
delivery date has been requested by you.
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6. Payment
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6.1 You must pay for the Goods prior to their dispatch to you by credit card (or
bank transfer on Customer Service request). Payment must be in Euro (€).
The following credit cards are accepted: Visa, Eurocard, Mastercard, American
Express, Switch, Solo, Connect and Diner's Club and JCB.
6.2 Your credit card will be debited at the time the order is prepared; you must
confirm to us the name which appears on the credit card to be debited, give the
16-digit card number and the expiry date as shown on the front of the card, as
well as the security code on the reverse of the credit card. We undertake to keep
this information strictly confidential.
6.3 In order to counter Internet fraud, payments through our Website will be managed
on-line with the banking organisations concerned through the facilities offered
by Banque populaire. This company will be responsible for holding and automated
handling in a secure environment the information relating to each order, including
bankcard details.
We reserve the right to put in place additional/other payment security system(s)
from time to time.
6.4 In the event that the sum due from you cannot be debited for whatever reason
(including, without limitation, stopped payment, refusal by the issuer of the
card), the sale will be cancelled immediately.
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7. Delivery
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7.1 The Goods you order will be delivered during normal business hours once payment
has been confirmed to the address which you give to us when you place your order.
Delivery will be made by express courier.
7.2 If there is no one at the address given who is competent to accept delivery
of the Goods, you will be asked to contact our courier service in order to arrange
an alternative delivery date or a place to collect the Goods.
7.3 You may use our Gift Service to arrange for goods to be delivered to a third
party of their choice, provided always that there is a delivery address.
7.4 No delivery will take place unless payment for the Goods has been received.
Every effort will be made to deliver the Goods as soon as possible after your
order has been accepted. Any delivery date or time specified by us is a best estimate
only and we will not be liable for any loss or damage suffered by you through
any reasonable or unavoidable delay in delivery. We will aim to deliver the Goods
within 30 days.
7.5 Please note that all packages containing Goods to be delivered to you will
be weighed by us prior to their dispatch.
7.6 Ownership of the Goods and the risk for damage to the Goods pass to you upon
delivery.
7.7 If, at the time of delivery, the packaging is damaged, you are required to
open the package in the presence of the carrier in order to verify the condition
of the Goods. In the event of damage to the Goods, you should note the details
on the delivery note and contact the Customer Service team (see clause 11 below).
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8. Limitation of liability
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8.1 We will not be liable to you by way of representation (unless fraudulent),
common law duty or under any express or implied term of the Contract for:
8.1.1 any losses which are not reasonably foreseeable by both Parties when the
Contract is formed arising in connection with the supply of Goods and related
services or their use by you;
8.1.2 any losses which are not caused by any breach by us;
8.1.3 business or trade losses.
8.2 Our entire liability in connection with the Contract will not exceed the purchase
price of the Goods in question.
8.3 Nothing in this Contract means that our liability to you for death or personal
injury resulting from our negligence or that of our employees, agents or sub-contractors
is limited.
8.4 We shall repair or replace, free of charge any Goods damaged or lost in transit
where delivery has been made by our carrier, provided that:
8.4.1 you give us written notification of such damage or loss within 24 hours
of the delivery date in the case of damage and within 24 hours of the anticipated
delivery date notified to you at the time you place your order in the case of
loss, in order that we may comply with our carrier's conditions of carriage;
8.4.2 you produce to us any receipt or other documents relating to the Goods in
question together with (in the case of a claim for damage) the original packaging
for the Goods.
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9. Your right of cancellation
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9.1. You have the right to cancel the Contract at any time up to the end of seven
working days after you receive the Goods. A working day is any day other than
weekends and bank or other public holidays.
9.2. To exercise your right of cancellation before the Goods have been delivered
to you, you must give written notice to us by hand or post to Service client,
1 Avenue du millac, 33370 Artigues près bordeaux, or by email to mail@alexandremareuil.com
giving details of the Goods ordered and (where appropriate) their delivery.
9.3. If you exercise your right of cancellation after the Goods have been delivered
to you, you will be responsible for returning the Goods to us as soon as possible
and at your own cost (unless on receipt of the goods we consider that the Goods
are faulty, whereupon we will refund or re-credit you with the cost of returning
the goods to us) in their original packaging, complete with any related accessories
or instruction booklets, together with the duly completed Return Voucher and the
original invoice, to the following address: 1 Avenue du millac, 33370 Artigues
près bordeaux
Service client,
For your protection, we recommend that you use a recorded delivery service.
9.4. If you do not return the Goods as required under these Conditions, we will
charge you a sum not exceeding the direct cost of recovering those Goods.
9.5. We will refund or re-credit you after we have received the returned Goods
and at the latest within 30 days for any sum that has been paid by you or debited
from your credit card for the Goods. Alternatively, we are happy to exchange the
Goods you have ordered.
9.6. No refund will be offered for Goods that are returned by the Customer incomplete,
damaged or soiled.
9.7. When using our Gift Service, the right to cancel the Contract under this
clause can only be exercised by you and cannot in any circumstances be exercised
by the recipient of the gift.
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10. Exchange of Goods
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10.1 We operate an exchange policy for our customers in respect of items delivered,
subject to the following conditions:
Within 30 days following the date of delivery, you may choose to:
10.1.1 Return the items in question, in their original packaging, complete with
any related accessories or instruction booklets, together with the original invoice
and the Return Voucher, to the following address Service client,
1 Avenue du millac, 33370 Artigues près bordeaux
. It is your responsibility to obtain proof that the goods have been returned,
by returning the items by registered post or by such other means which gives proof
of date of postage and delivery. The cost of returning the goods shall be borne
by you. No new delivery can take place until we have received the returned goods
from you.
10.2 Whichever option you choose, incomplete, damaged, worn or soiled items will
not be exchanged.
10.3 In the event that goods are exchanged, the initial sale will be cancelled.
The new transaction payment will be set off against the amount of the preceding
sale. Any credit balance will be either re-credited directly to your bank account
or a credit card or a credit note will be issued to you. Any additional payment
will be debited directly from your credit card.
10.4 In the event that goods are exchanged by post, the new sale will be subject
to these Conditions.
10.5 The recipient of a gift will be entitled to exchange the Goods in accordance
with the terms of the policy set out below, but in no circumstances will the recipient
of a gift be entitled to a refund.
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11. Further information
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For further information relating to these Conditions, or the Goods themselves,
you should contact our Customer Service team on: +33(0)58.56.06.00.21.
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12. Intellectual property rights
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The "Alexandre mareuil" trade mark as well as all trade marks, whether
they are figurative or not, and all other marks, illustrations, images, and logo
which appear on our products, accessories or packaging, whether registered or
not, are and remain the exclusive property of Alexandre Mareuil, a company incorporated
in France (registered at the Company Court of Bordeaux under number B 472 203
777), whose registered office is at 1 Avenue du Millac, 33370 Artigues près
Bordeaux, France. Any reproduction, whether complete or partial, modification
or use of these marks, illustrations, images and logo, for whatever reason and
in whatever medium, without our written, express and prior agreement, is strictly
prohibited, as is any combination or use in conjunction with any other mark, symbol,
logo and more generally any distinctive sign intended to form a composite logo.
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13. Delay or failure to perform
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We shall not be liable to you if we are prevented or delayed in the performance
of any of our obligations to you if this is due to any cause beyond our reasonable
control including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages
of work; any form of government intervention; a third party act or omission; failure
of our supplier(s); failure by you to give us a correct delivery address or notify
us of any change of address.
We will inform you of any such unforeseen event or of force majeure within seven
days of its occurrence. Should this interruption continue beyond a period of two
weeks, you will be entitled to cancel the order, and a refund will be made in
accordance with clause 9 of these Conditions.
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14. Use of your information
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The holding and using of personal information provided to Alexandre Mareuil SA
is governed by the Legal Notice posted on the Website. Please read this Legal
Notice to understand how we use and protect the information that you provide to
us. By placing an order on the Website, you consent to the collection, use and
transfer of your information under the terms of the Legal Notice.
All comments, queries or requests relating to our use of your information are
welcome and should be addressed to mail@alexandremareuil.com
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15. Governing Law
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15.1 The Contract is governed by the laws of France and the French Courts shall
have the non-exclusive jurisdiction to resolve any disputes arising out of or
under it.
15.2 No waiver by us of any breach of the Contract by you is considered as a waiver
of any subsequent breach of the same or any other provision. |
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